Privacy Policy

Privacy Commitment

SISFORD (“we”, “our” or “us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our team are employed on the basis that they will protect information about you. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth) and the New Zealand Privacy Principles in force under the Privacy Act 2020 (NZ). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

Scope of our Privacy policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media pages and other digital services (“Online Services”). Personal information we collect from job applicants as part of our recruitment process is governed by our Privacy Statement.

Consent

By using Our Services (as defined below), you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. You should check this page regularly to take notice of any changes we may have made to this policy. 

When do we collect information about you?

At times, we collect personal information in the normal course of providing services for our customers. These services apply to our services online (together “Our Services”) and include:

• Loyalty programs or newsletter subscriptions
• Accepting customer orders
• Processing online purchases and payments
• Customer Service lines (including social media channels such as Facebook and Instagram)
• Processing payments
• Accepting gift voucher payments
• Recording customer accident details
• Processing refunds
• Maintaining detailed information on our websites
• Any other time where you may supply personal information to us from time to time

on our website which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our website. For example, cookies allow us to recognise whether or not you are returning to our website. In addition, like all websites, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Services will not function if your browser does not accept cookies. By using our Services, you consent to the use of cookies.

We use Google Analytics Advertising Features to promote our Services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers. This enables us to display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on Our websites, we cannot be held responsible for the actions of any third-party websites.

What information do we collect? 

We may collect the following information from you:

• your name and contact details, such as your physical address, email address and phone number;
• your gender and birthdate;
• your purchase history;
• the IP address from which you access the internet;
• the date and time you access our sites;
• the internet address of the website from which you linked directly to our sites;
• information about your shopping selections with us;
• and any other information you may provide to us from time to time.

Why do we collect this information?

We use the information to customise and provide Our Services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. We also collect this information so that we may provide value-added services and marketing and remarketing across our store and our promotional partners through our websites, social media channels or other marketing mediums.

Do we share personal information with third parties?

We WILL NOT sell or trade your personal information to third parties for marketing purposes.

We may disclose information we hold to our directors, officers, employees for business purposes, the purpose of operating a loyalty program and marketing or remarketing purposes through our websites, social media channels or other marketing mediums.

We may also disclose information to third party service providers or contractors. The countries this information may be disclosed to will vary from time to time, but may include Australia, New Zealand, the United States of America, China, Philippines and the European Union.

Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or information or to otherwise achieve the purpose for which the information was collected. These services are hosted and managed by organisations other than Us, and some of these services are hosted overseas.

Your personal information may be stored overseas (e.g., in data storage and cloud computing facilities operated by us or by third parties on our behalf). We will take all reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose. All Team Members are required and bound by internal information security policies including but not limited to controlling access to systems that hold personal information. Where applicable information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

Access to your personal information

In most cases, you have the right to access the personal information that we hold about you. If you wish to access your personal information, please contact our Privacy Officer at customerservice@sisford.com.

We will deal with all requests for access to personal information as quickly as possible.

Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given.

We may charge you a reasonable fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

Whenever a fee will be applied, you will be notified of how that fee will be calculated, or where possible, the total amount that will be charged. You will then have the option to decide whether to proceed with your access request.

In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to circumstances where denying access is required or authorised by or under an Australian law or a court/tribunal order or where giving you access would: be unlawful; have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity; reveal our intentions in relation to negotiations with you so as to prejudice those negotiations; prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; reveal evaluative information generated within the Sisford in connection with a commercially sensitive decision-making process.

We may also refuse access where the personal information relates to existing or
anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings. We will refuse access where your request is frivolous or vexatious, and where we reasonably believe that: giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; unlawful activity, or misconduct of a serious nature, is being or may be engaged in against Sisford and giving access would be likely to prejudice the taking of appropriate action in relation to that matter.

If we refuse to give you access, we will provide you with reasons for our refusal, unless doing so would be unreasonable in the circumstances. We will also take reasonable steps to give you access in a way that meets your needs without giving rise to the reasons for our refusal. Further, we will provide details of how you may make a complaint about our decision.

These mechanisms for accessing your personal information operate alongside, and do not replace, other informal or legal procedures by which you may be provided with access to your personal information.

Anonymity

You have the option of entering a pseudonym when dealing with us through the ‘Contact Us Form’ on the website so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

If you are a candidate for employment, you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.

Disposal of personal information not required

If we hold personal information about you, and we do not need that information for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.

Unsubscribing from our e-mail database

To unsubscribe from our e-mail database, please use the unsubscribe option, which is located on our Home page and within your login account or send us an e-mail to customerservice@sisford.com with “UNSUBSCRIBE” typed into the subject line of the e-mail.

Concerns and complaints about breaches

If you have concerns about how we handle your personal information, it is important that you notify us as soon as possible, so that we can address your concerns appropriately as the circumstances require. Any concern or complaint should be made in writing. Please send it to our Privacy Officer at customerservice@sisford.com and will respond as soon as reasonably possible. Alternatively, you may contact the Office of the Australian Information Commissioner with your concern. Information about lodging a complaint is available on the Office of the Australian Information Commissioner’s
website (see in particular: http://www.oaic.gov.au/privacy/privacy-complaints).

Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.

Office of the Australian Commissioner

For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at http://www.oaic.gov.au.

By Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001 

By Telephone: 1300 363 992 (Monday to Thursday, 10:00 am to 4:00 pm AEST / AEDT)

By Email: enquiries@oaic.gov.au 

Online: https://www.oaic.gov.au/privacy/privacy-complaints/