Returns & Exchanges

 

You have 15 days from the date of order receipt to return your items. Returns are processed within 5-7 business days after your items are delivered to us.

To offer our customers the best possible prices, we do not include the potential cost of returns in our pricing. This helps us keep prices low, but it also means we are unable to offer free returns. Thank you for your understanding.

 

What items are not eligible for return?

The following items are not eligible for returns or exchanges due to health and hygiene (unless the item is faulty).

• Underwear and any items with a hygiene seal (for example swimwear, bikini bottoms and one-pieces)
• Headwear
• Items on their own are part of a set (for example bikini tops and bottoms)
• Jewellery

 

If you are returning because of the following reasons:

• Your item may have a fault
• You have been sent a completely wrong item.

Please contact our customer care team via customerservice@sisford.com.

 

Other things you need to know about our returns policy

Item(s) must be unworn, unused, unwashed, or otherwise undamaged with original tags attached and in original packaging.

The customer is responsible for all return shipping costs.

Please keep your proof of postage and/or return tracking number when shipping back your items. We are not liable for any return packages that may become lost or stolen in-transit.

FINAL SALE items are not eligible for returns. Items discounted by more than 50% are classified as final sale items. Final Sale Items returned are subject to being sent back at the customer's cost or discarded.

Please kindly note, the return shipping costs are non-refundable.

Upon making a purchase, we provide you with the information of the carrier and the tracking number linked with your order. Please contact the courier company directly to track your package. Kindly note we are not responsible for lost or stolen packages or packages delayed in transit.

In the event you suspect your package is lost, the initial step is opening a case with Australia Post or DHL. After opening a case, please forward the case number to our Sisford Customer Care team with your name, order number and description of items. Please be advised that the case resolution may require up to 10 business days.

Exchanges

We do not offer exchanges, including cases where the size is unsuitable. To help you make the best choice, we provide detailed garment measurements for each product. Please refer to the interactive size guide located below the "Select A Size" section on product pages.

By carefully reviewing the size guide, you can ensure the item you select is the most suitable for your needs. If you have any questions or need assistance, feel free to contact us at customerservice@sisford.com.