Shipping & Delivery

To offer our customers the best possible prices, we do not include express processing or express postal services in our pricing. This helps us keep prices low and provide free delivery on all orders. If you need your items by a specific date, we recommend planning ahead. Thank you for your understanding.

By completing your payment and finalising an order with us, you agree to the following regarding the shipping and delivery of your order.

  • All orders are prepared and shipped within 24-48 hours of order placement (excluding weekends and public holidays)
  • Please be aware that during busy sale periods, there may be delays due to the high volume of orders
  • Orders placed after 11pm AEST will be processed the following day Monday to Friday.
  • International customers must be aware of potential customs and duties fees applicable to your country. 
  • Please note international customers: We cannot ship to P.O boxes, parcel lockers or military addresses/bases.

     

    LOCAL ORDERS

     

    Free delivery on all orders.

    All orders come with tracking. A tracking code will be provided once your order is processed. You will receive an email with the tracking information. Alternatively, you can track your order directly on our store in the "Track My Order" section.

    If a delivery cannot be completed due to reasons such as an incorrect or incomplete address, the absence of a recipient at the provided address, failure to collect the package from the designated postal office or collection point, or refusal to accept the delivery, the item will be returned to our warehouse.

    In such cases, the cost of return shipping to our warehouse will be deducted from the refund amount. Additionally, any applicable handling or restocking fees may also be deducted as per our return policy. We strongly encourage customers to double-check their shipping details and ensure timely collection of their packages to avoid unnecessary charges.

    Delivery times. Key Metro areas (Sydney, Melbourne, Adelaide, Brisbane, Perth) 7-15 business days (excluding weekends and public holidays). Regional areas 10-20 business days (excluding weekends and public holidays).


    INTERNATIONAL ORDERS

     

    Shipping times vary by country and will be communicated at checkout.